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Dream Turtle Studiofrequent-questions
Saturday, September 04, 2010
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Frequent Questions

 
About the Quality :Online quality
Print quality
Mat quality
Art Card quality
Note Card quality
 
Place an Order :How do I Submit an order?
There is a mistake in the order!
There is a mistake in the order!
Will you notify me when you receive the order?
 
Privacy Policy:Privacy Policy
Email Policy
 
Payment Methods :Cheque
Money Order
Currency
Other
 
Shipping :XpressPost CANADA
XpressPost USA
Overseas
 
What Happens if :There's a mistake.
My order didn't arrive.
Return Policy

ABOUT THE QUALITY

Online Quality :
All of the pictures online have been optimized for display on the world wide web. Unfortunately, this process reduces the quality of the picture. Also, most of the artwork and photography displays an exaggerated version of the artists signature. Of course, the clarity and quality of all artwork and photography is exceptional.
Print Quality :
8 X 10 Color Artwork :
All color artwork has been printed on Epson Matte Heavyweight Paper using Epson pigment based inks. The result is that these prints will resist fading under glass for 150 years. ( more at www.wilhem-research.com.) Incidentally, this qualifies as a giclee print.
8 X 10 Black and White Artwork : All black and white artwork has been printed on a 100% acid-free cotton watercolor paper, using Epson pigment based inks. These prints will last a lifetime in direct sunlight.
Mat Quality :
Every mat we use has a 100% acid free core.
Art Card Quality :
All Art Cards measure 5 X 7 inches. These high quality cards extremely fade resistant. The cards are printed on a textured, ivory coloured, "watercolor" type of paper. Creating an intimate look and feel to each card. Each one comes with a matching envelope. All Mohawk Art Cards are blank inside. But every card has a unique story or description on the back of the cards, that matches the artwork on the front.
Note Card Quality :
All Note Cards measure 4.25 X 5.5 inches. They are printed on an "Arctic White" card stock. Each one is individually packaged and comes with a matching envelope. All Mohawk Note Cards are blank inside. But every card has a unique story or description on the back of the cards, that matches the artwork on the front. Acid-free paper and pigment based inks.

SUBMIT YOUR ORDER

How do I submit an order ?
It's Easy! Send me an email detailing which picture you are interested in, including the quantity, style, color, and size. And I'll get back to you right away.

YOUR PRIVACY MATTERS

Privacy Policy
Dream Turtle Studio values your privacy. We will never give your personal information to anyone, ever. We do not keep credit card information on file.
Email Policy
Dream Turtle Studio will from time to time send you an email, notifying you of special events that may be of interest to you. Let me know if you want to be removed from the mailing list.

PAYMENT METHODS

Credit Card, Cheque or Money Order
Dream Turtle Studio accepts all major credit cards by phone. There is a waiting period of 7 business days for personal cheques.
Currency
All prices are in Candian dollars.
Do Not send cash, credit card, or banking information in the mail.

SHIPPING

XpressPost CANADA - 3 to 7 business days.
Fast and reliable! However you may choose your own shipping method if you wish. I will send you an email on the day that your order is sent. This will include a trackable 'Delivery Confirmation Number' from Canada Post. You can check the progress of your shipment online. Expect your order to arrive in 3 to 7 business days.
XpressPost USA - 6 to 10 business days.
I will provide a quote for U.S. orders before shipping. Expect your order to arrive in 6 to 10 business days.
Overseas Shipping
I will provide a quote before shipping.

What Happens If... ?

There's a mistake.
Whether it's my mistake or yours -No Problem! Let me know and I'll work hard to fix it.
My order didn't arrive.
If your order doesn't arrive on time please let me know as soon as possible and we will determine the best solution.
Return Policy
I will refund the cost of the product only, not for the shipping cost.
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